Refund Policy

Current availability

Paid checkout is not yet open. Billing-support contact information and the final payment policy must be published before purchases become available.

Failed generation

A request rejected before a model task is reserved does not consume credits. A definitively failed or cancelled generation returns consumed credits once to their original credit sources. Returned subscription credits retain their original expiry; an expired or reclaimed source does not become a new permanent credit grant.

A submission with an unknown network outcome remains attached to the original task while its status is checked. It is not automatically submitted as a second paid request. An unresolved task is subject to the application's timeout and reconciliation process.

Subscriptions and credit packs

Subscriptions renew according to the billing interval shown at checkout until cancelled. Use Billing to manage renewal. Annual subscriptions allocate credits monthly and do not provide a full year's credits upfront. Purchased packs do not expire.

Cancelling a subscription is separate from requesting a payment refund. Billing errors, duplicate charges and other payment-refund requests must be reviewed against the payment record and applicable consumer rights. We do not promise automatic cash refunds or impose an absolute no-refund rule in this prelaunch draft.

Payment reversals

A confirmed payment refund reclaims unused credits associated with that payment and stops further allocations from the refunded entitlement. Credits already spent and other account activity are reviewed as part of the payment reconciliation.